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Frequently Asked Questions

  • What are the advantages of preserved bonsai trees over traditional living bonsai trees?
    Preserved bonsai trees offer several advantages, including zero maintenance requirements, eternal beauty, and eco-friendliness. They require no watering, pruning, or specialized care, making them ideal for individuals who may not have the time or expertise for traditional bonsai tree maintenance. Preserved bonsai trees also maintain their beauty indefinitely, and their preservation techniques are environmentally conscious, minimizing the ecological impact associated with living bonsai trees.
  • Are preserved bonsai trees truly natural?
    Yes, preserved bonsai trees are indeed natural. The leaves and branches undergo a preservation process that replaces the leaves sap with a natural preservation solution, effectively halting the decaying process while maintaining their natural beauty. The trunks were also once living, but are dried. The result is a lifelike, preserved bonsai tree that requires no additional care or maintenance.
  • How long do preserved bonsai trees last?
    Preserved bonsai trees can last for several years and sometimes even decades if they are well-cared for and protected from excessive humidity, direct sunlight, and extreme temperatures. With proper handling and display, these trees can maintain their pristine appearance and provide lasting enjoyment.
  • Can preserved bonsai trees be displayed outdoors?
    Preserved bonsai trees are intended for indoor display. They are delicately preserved to maintain their beauty, and exposure to outdoor elements like rain, direct sunlight, and fluctuating temperatures will deteriorate their appearance. To ensure their longevity and pristine condition, it is recommended to keep preserved bonsai trees indoors or in a protected environment.
  • Do preserved bonsai trees require any special cleaning or dusting?
    Preserved bonsai trees are generally low maintenance in terms of cleaning. They may accumulate minimal dust over time, which can be gently removed using a soft brush or a gentle stream of compressed air. It's important to avoid using water, cleaning chemicals, or any harsh cleaning methods, as they can damage the preserved foliage or trunk.
  • Can I trim or reshape a preserved bonsai tree?
    Preserved bonsai trees are not intended to be trimmed or reshaped. They are crafted to capture the desired form and aesthetics during the preservation process. Attempting to reshape or trim them can compromise their preserved state and may lead to damage. These trees are best enjoyed as they are, maintaining their original artistry.
  • Are preserved bonsai trees suitable for beginners in bonsai cultivation?
    Yes, preserved bonsai trees can be an excellent option for beginners in bonsai cultivation. They eliminate the challenges and learning curve associated with caring for living bonsai trees, providing beginners with an opportunity to enjoy the beauty and artistry of bonsai without the stress of detailed care requirements. Preserved bonsai trees allow beginners to focus on appreciating the aesthetics and history of bonsai without the immediate need for horticultural expertise.
  • Can preserved bonsai trees be repotted?
    Preserved bonsai trees do not require repotting. The preservation process involves stabilizing the tree's structure, and repotting is unnecessary as they are not actively growing. Repotting can disrupt the preservation and compromise the tree's appearance. Preserved bonsai trees are intended to be enjoyed in their preserved state without the need for repotting or other typical maintenance tasks.
  • Can preserved bonsai trees be customized or ordered in specific styles or sizes?
    Yes, preserved bonsai trees can often be customized or ordered in specific styles or sizes. Preserved Nature offers a range of preserved bonsai tree options, allowing customers to select from various styles. Additionally, Preserved Nature offers the option to create custom designs or sizes based on individual preferences. Please consult with us so we can provide more information on customization options available.
  • How much will it cost to return a product?
    The shipping costs for returning products are the responsibility of the customer. You will need to cover the transportation costs associated with the return. Please ensure that you use a reliable shipping method and properly package the product to avoid any additional damages during the return process. Once we receive the returned product and verify its condition, we will proceed with the refund according to our return and exchange policy.
  • What should I do if my package arrives damaged
    If your package arrives damaged, please follow our return policy for damaged products. Do not attempt to fix the damage yourself, as this may void your eligibility for a refund or free repair. Take clear pictures of the damaged parts of the product, including any damage to the packaging. Send the pictures, along with a description of the damage and how the product was received, to our customer support team via email. We will assess the damages and provide appropriate solutions, which may include repairs or a refund.
  • How long will it take for my order to be delivered?
    The delivery time varies depending on the destination country. Factors such as customs clearance and local postal services can influence the overall delivery duration. However, we strive to process and ship your order within 5 working days. For a more accurate estimate, please refer to the estimated delivery time provided during the checkout process.
  • From where do these preserved bonsai trees originate?
    These bonsai trees boast leaves and branches cultivated in plantations located in the Netherlands and in different location in Europe. Additionally, the trunks are locally sourced within the Netherlands. Crafted meticulously by hand, these trees are assembled and created entirely within the Netherlands, ensuring a blend of international foliage and local craftsmanship.
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